Privacy Policy

1. About This Policy

Design and Conquer (ABN: 83473116160) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Contact Information

3. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, postal address
• Project Information: Property details, renovation requirements, budget preferences
• Website Usage: IP address, browser type, pages visited, time spent on site
• Communication Records: Emails, phone call notes, quote requests
• Photos: Images of your existing spaces (with your consent)

4. How We Use Your Information

We use your personal information to:

• Provide quotes and consultation services
• Manage renovation projects and communicate project updates
• Process payments and maintain business records
• Improve our website and services
• Send relevant marketing communications (with your consent)
• Comply with legal and regulatory requirements

5. Information Disclosure

We may share your information with:

• Contractors and Suppliers: Licensed tradespeople and material suppliers involved in your project
• Service Providers: Email services, website hosting, payment processors
• Legal Requirements: When required by law or court order
• Business Transfers: In the event of a business sale or merger

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, encrypted storage, and restricted access to personal information.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Project records are typically retained for 7 years as required by building regulations.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

9. Cookies and Analytics

Our website uses cookies and Google Analytics to improve user experience and analyze website performance. You can disable cookies in your browser settings, though this may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: